How Customer Retention Management can be improved by Service Quality Across Omni-Channel Customer Journeys
In today’s hyper-connected world, businesses are not confined to a single point of contact with their customers. From websites and mobile apps to social media platforms, brick-and-mortar stores, and call centers, the modern consumer navigates across multiple touchpoints and requires a necessary seamless experience which can only be achieved by well-structured front end and back […]
